Refund & Return Policy Hexadz is not responsible for orders after they have been shipped out through the post office Absolutely no refunds❌ Hexadz is not responsible for custom charges for international orders Returns only on products that has not been used. Shipping times UK (1-3 business days) EUROPE (4-7 business days) 1ST & 2ND WORLD COUNTRIES OUTSIDE EUROPE (7-9 business days) 3RD WORLD COUNTRIES OUTSIDE EUROPE (9 -28 business days) Pre orders take 4- 6 weeks to be processed before they’re shipped (Saturday and Sunday not included) COVID-19 1. We sanitise the tubes . 2. We wear gloves & in a clean environment away from any distractions or dirty areas 3. After the product is made we then boil hot water & put cleaning alcohol into the mixture, no this will not interfere with the product as all of our products are sealed very tightly. 4. We then wipe down the product & put it in our plastic boxes to keep safe & organised in our inventory Due to the COVID international crisis, delivery outside the UK might take longer than usual but please be patient and wait for packages to be delivered.