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Policies

Refund & Return Policy

*PACKAGES SENT BACK TO HEXAD WILL BE REFUNDED, POSTAGE NOT INCLUDED*

 We do not offer a refund for any lost packages as we are not responsible for postage issues. 

Hexadz is not responsible for custom charges for international orders

Returns only on products that has not been used

SOME ORDERS MAY BE DELAYED DUE TO PROCESSING ISSUES.

Shipping times Royal Mail Aims 

UK (1-3business days)

EUROPE (6-25 business days)

1ST & 2ND WORLD COUNTRIES OUTSIDE EUROPE (9- 30 business days)

3RD WORLD COUNTRIES OUTSIDE EUROPE (11-30 business days)

Pre orders take 2-3 months to be processed before they’re shipped (Saturday and Sunday not included)

COVID-19

1. We sanitise the tubes .

 2. We wear gloves & in a clean environment away from any distractions or dirty areas

 3. After the product is made we then boil hot water & put cleaning alcohol into the mixture, no this will not interfere with the product as all of our products are sealed very tightly.

 4. We then wipe down the product & put it in our plastic boxes to keep safe & organised in our inventory

Due to the COVID international crisis, delivery outside the UK might take longer than usual but please be patient and wait for packages to be delivered.

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